
There’s still a lot of confusion between Social Media Marketing and Social Marketing – is it simply a case of terminology or do people really not understand the difference?
As we are increasingly asked to integrate both disciplines into campaigns, we thought it important to try and explain the difference – some clients may be unsure as to which one they need and, in some cases, they can have both!
There is already a vast amount of online space covering the topic, so without wanting to repeat anyone, here goes…
Social Marketing is used by government and other public bodies to communicate to audiences to encourage a change of behaviour for the common social good – i.e. we have worked with the NHS in the North West to engage with and encourage smoking cessation in certain parts of the region using social marketing techniques. These aren’t dark arts or new phenomenon – they are just practical ways of reaching, communicating effectively and changing people’s opinions and habits – and they’ve been around in one guise or another for 30/40 years. For more information the National Social Marketing Centre provides a comprehensive database of case studies.
Social Media Marketing on the other hand is very much the new kid on the block and has only been in existence, as a mass marketing tool, for the past couple of years. Facebook, Twitter, My Space, Linkedin and You Tube are all examples of social media – and that’s the key difference – these are media channels that can be deployed, taking great care, to communicate with discreet audience groups to disseminate information in a viral way. We are currently running a pilot social media campaign with the OFT – promoting their Scams Awareness Month 2010 – to determine what appetite the British public have for dispersing information. News on the results of this pilot will be released next month, see the Scamnesty Facebook page for more details.
Therefore you can use social media to deliver social marketing messages – just as you can any media channel.
Their commonality comes from their social status – as ‘communities’. Social Marketing looks to influence the thinking, attitudes and behaviour of real communities and social media looks to tap into the similarities that ties a community together – albeit a virtual one.
So it’s quite straightforward really. But are you ready for the challenge?