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Psychology, Selling and the Internet – Part 2 of 5

...continued from Psychology, Selling and the Internet – Part 1 of 5

2. Listening to authority

We all know it – people listen unquestioningly to authoritative figures. If you hold anyone in high regard as an authority, you will usually unquestioningly listen and do as they say. Think about your doctor, lawyer, and sports coach. These people can tell you to do what most people can’t and you will almost always do it without questioning it.

This means that your site should have someone or some organisation of recognised authority in that field saying something positive about your product or service. It doesn’t have to be famous people, just authority heads. For example, a travel service can have a review by some magazine editor and a healthcare site can have some comments from some doctors.

 

'Over Logging' - our over reliance on the Internet

I’m not saying that the Internet doesn’t have all (or at least most) of the answers. It does however, allow too many people to believe they are experts, provide a forum for those people who frankly should only ever have been heard by their hick congregation in Gainesville, Florida, and seemingly flings accountability out of the window (‘I read (insert incredulous fact) on the Internet, it must be true’).

Psychology, Selling and the Internet – Part 1 of 5

Brian Tracy is the master when it comes to using the power of psychology when selling just about anything to anyone. He really knows his stuff better than anyone else. I’m in awe of his prowess and success. See for yourself here www.briantracy.com – but first read on, it will make more sense.

In all of his many books he’s published however, he’s never actually conveyed the technique of using his approach to selling via the Internet. You see all of what he says is so true about having clear sales goals, understanding why people buy, how being creative sells, getting appointments, generating desire etc but we all know that our normal offline lives are very different to the way we behave online. The selling game has changed and the world operates by very different rules. New rules created entirely by the Internet.

In a series of blog posts I want to share 8 psychological phenomena that work beautifully when it comes to online sales. Learn, master and apply these and your online success will definitely soar.

Social Media Day - Manchester 2011

On 30th June, around a hundred people including Suzi and myself celebrated the one year anniversary of Social Media Day with an event hosted by Mashable, in Castlefield, Manchester. There were speakers from Greater Manchester Police, BBC North West Tonight, Manchester City Football Club and Miss Cay.

My favourite idea that the Greater Manchester Police talked about was an idea they created to raise awareness about alcohol induced violence. They created a page where you could upload a photograph and put yourself in a prison cell. The concept was you will end up behind bars if you become drunk and disorderly. This idea worked great with social media and became a big success. I thought the idea was simple but fun and effective.

WTF is a Big Idea

Once upon a time a commercial break was full of dull ads and funny ads and clever ads and beautiful ads and expensive ads and cheap ads. Recently however there's a growing trend of ads that make you stop and think, "What…the…hell…just…happened…to…my…TV?"

What have #catswiththumbs got to do with the price of milk these days?

Five Simple Tips to get more out of Google Analytics

In the latest of my ‘Five Things’ series (it’s twice as quick as doing Ten Things) I’m looking at really simple ways of getting more value out of your Google Analytics data.

1. Exclude ‘insiders’

If your own company, agency or suppliers are heavy users of your website they will be represented in the analytics reports. There’s nothing necessarily wrong with this, and you may want to see how the site is being used as a whole, but it will skew the reports showing a false sense of ‘return visits’, ‘time on site’ and ‘direct traffic’ visits etc etc.

Top 10 Tips to Improve Click Through Rate (CTR)

“If you build a PPC Campaign correctly, targeted traffic will come”

Ray Liotta in Field Of DreamsThat’s what Ray Liotta said in the 1989 classic ‘Field of Dreams.’ OK, I added a few words in to make it relevant to this post, but in essence we can take what he said and use it as inspiration for building highly relevant, better performing PPC campaigns.

Clickthrough Rate (CTR) is one of the most important factors in ensuring a good performing PPC campaign. Not only does it give a clear indication of the relevance of the traffic that you’re generating, it is also one of the defining factors of Quality score. This means that by increasing your CTR, you could get more out of your clients’ money!

Read on for 10 easy to implement tips to maximise your CTR.

The EU cookie law, Google Analytics and what it means for UK business.

In the past few weeks we’ve had numerous calls from clients looking for advice on what to do about the new ‘EU cookie directive’ (which is actually an amendment to the EU’s Privacy and Electronic Communications Directive).

The concern of our clients has been largely driven by emails from law firms, the content of which is bordering on ’scaremongering’. Tut tut. They’re doing the right thing in drawing attention to this new directive but from what we’ve seen they aren’t offering any reasonable and practical advice (at least not for free).

Our simple advice to clients is ‘Don’t Panic!’

The Art of Communication is Alive & Well Over Wigan

As a West Ham fan (of sorts) for the best part of 35 years I was unfortunate to have been at Wigan yesterday to see the polish being applied to the final nail in the coffin of a team that has failed to deliver for the past three seasons, when my day was saved by an inspired group of Millwall fans who had perfected the art of communication.

To effect the perfect message to your target audience (however niche the audience is – in this case 7,000 travelling West Ham fans), with precision timing and relevance is the holy grail of marketing, normally only achieved by digital means these days – and to do it in a quirky, funny and a non-digital way, is even better. So to this this flying above the ground immediately after Wigan had scored their equalizer  – thus relegating West Ham was a marketeers dream.

Quality! I’m gutted – not ‘cos West Ham were relegated – but because i didn’t think of it.

The Art of Communication is Alive & Well Over Wigan

Read more about the stunt on the Daily Mail’s website

Access Looking Good!

Red Nose Day

Access got in the spirit on Friday by wearing red to work, in an attempt to support Comic Relief. We had red everything from red lips to red legs. Our in house chef? Mia made a beautiful apple, raspberry and banana cake for the occasion, with a dash of hot custard to finish. As no one can resist a spot of cake in the office it was finished within minutes! We raised £42 for Comic Relief and we had some fun doing so.

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